{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62a1f9874182ab001315281d/6449176290fa5f0011584c2b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Christopher Warren-Gash on: Scaling your customer success team and creating a rich customer experience in your organisation","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62a1f9874182ab001315281d/1682515028002-dcf65ec79a96c5e44045ca88586ed412.jpeg?height=200","description":"<p>Customer-first. That’s no longer an expectation but a norm that businesses are vying to build. Because without customer excellence, consumers can and will go elsewhere.</p><p><br></p><p>So how can you build a thriving customer success culture? It all boils down to developing a best-in-class CS team.</p><p><br></p><p>In this episode of How We Hire, Alva’s Head of Customer Success &amp; Customer Support, Christopher Warren-Gash, shares his insights on the importance of emotional intelligence in Customer Success, why culture fit matters, and how to scale your CS team with evidence-based recruitment methods successfully. With practical tips and a step-by-step guide to hiring a stellar CS Manager, this episode is a must-listen for anyone looking to take their CS team to the next level.</p><p><br></p><p><strong>Key takeaways:</strong></p><ul><li>How to spot the CS quarterbacks for your team</li><li>Your need-to-have-list when evaluating CS candidates</li><li>How to tailor your recruitment process to the job description</li><li>Setting the right goals and measuring impact in Customer Success</li><li>Biggest learnings when it comes to hiring exceptional Customer Success Managers</li></ul><p><br></p>","author_name":"Alva Labs"}