{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/629d98cad435d300126b7044/66aa0937ab1347ecaab8bd94?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Mastering Customer Experience: Insights from CX Innovator Michael Hinshaw | #TGV565","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/629d98cad435d300126b7044/1732261261590-802ab29a-2f27-42ae-a8c6-4e38d8bdbb30.jpeg?height=200","description":"<p>Key Takeaways:</p><ul><li>Introduction, Context setting, and a rapid-fire round of random words</li><li>What inspired Michael to focus on Customer Experience(CX) and Digital Innovation?</li><li>Top 3 things that contributed to his success</li><li>A few key achievements from his time with organizations like Microsoft, Intel, and Best Buy.</li><li>What is an XOS(Experience Operating System) and why companies might need it?</li><li>The fundamental steps to building a company that customers and employees love</li><li>Examples of companies that have successfully created a customer-centric culture and the impact it had on their business</li><li>How can companies measure the ROI of their CX initiatives, and what metrics should they focus on?</li><li>How will Generative AI revolutionize customer experience in the coming years?</li><li>Witty answers to second rapid-fire questions</li><li>&nbsp;How does he stay updated on the latest trends and innovations in customer experience, and what resources does he recommend to our audience?</li><li>Trivia about Origins of the term Customer Experience</li></ul><p><br></p><p><strong>About the guest:</strong></p><p>Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor with a proven track record of transforming business practices to drive customer-centric growth.&nbsp;</p><p><br></p><p>Recognized as a top global CX influencer, Michael has worked with major companies like Microsoft, Intel, and Best Buy, and is a co-author of the best-selling book “Smart Customers, Stupid Companies.”&nbsp;</p><p><br></p><p>He is also a Teaching Fellow in Entrepreneurship and Innovation at UC Berkeley’s Haas School of Business.</p><p><br></p><p><strong>Connect with him on LinkedIn:</strong></p><p><a href=\"https://www.linkedin.com/in/mhinshaw/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/mhinshaw/</a></p><p><br></p><p><strong>CONNECT WITH THE HOST ON LINKEDIN:</strong></p><p>Naveen Samala: <a href=\"http://surl.li/tmksm\" rel=\"noopener noreferrer\" target=\"_blank\">http://surl.li/tmksm</a></p><p><a href=\"http://www.naveensamala.com\" rel=\"noopener noreferrer\" target=\"_blank\">http://www.naveensamala.com</a></p><p><br></p><p>If you'd like to contribute to our mission, please donate through Paypal</p><p><a href=\"https://paypal.me/NaveenSamla\" rel=\"noopener noreferrer\" target=\"_blank\">https://paypal.me/NaveenSamla</a></p><p><br></p><p>If you wish to become a productivity monk: enroll in this course:&nbsp;</p><p><a href=\"http://surl.li/tmksi\" rel=\"noopener noreferrer\" target=\"_blank\">http://surl.li/tmksi</a></p><p><br></p><p>TGV Inspiring Lives Volume 1 &amp; 2 are on Amazon:</p><p><br></p><p>Vol 2:&nbsp;</p><p>Notion Press:&nbsp;</p><p><a href=\"http://surl.li/tmkry\" rel=\"noopener noreferrer\" target=\"_blank\">http://surl.li/tmkry</a></p><p>Amazon UK: <a href=\"https://www.amazon.co.uk/dp/B0CQ2J7BM8\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.amazon.co.uk/dp/B0CQ2J7BM8</a></p><p><br></p><p>Vol 1: Kindle:</p><p><a href=\"https://amzn.eu/d/cKTKtyC\" rel=\"noopener noreferrer\" target=\"_blank\">https://amzn.eu/d/cKTKtyC</a></p><p><br></p><p>Paperback:</p><p><a href=\"https://amzn.eu/d/4Y1HAXj\" rel=\"noopener noreferrer\" target=\"_blank\">https://amzn.eu/d/4Y1HAXj</a></p><p><br></p><p>#TGV is available in Hindi &amp; Telugu:</p><p><a href=\"https://youtube.com/@tgvhindi\" rel=\"noopener noreferrer\" target=\"_blank\">https://youtube.com/@tgvhindi</a></p><p><a href=\"https://youtube.com/@tgvtelugu\" rel=\"noopener noreferrer\" target=\"_blank\">https://youtube.com/@tgvtelugu</a></p><p><br></p><p>Audio:</p><p><a href=\"http://surl.li/tmksp\" rel=\"noopener noreferrer\" target=\"_blank\">http://surl.li/tmksp</a>(#tgvhindi)</p><p><a href=\"http://surl.li/tmksx\" rel=\"noopener noreferrer\" target=\"_blank\">http://surl.li/tmksx</a> (#tgvtelugu)</p><p><br></p><p>FOLLOW ON TWITTER:</p><p>@guidingvoice</p><p>@naveensamala</p><p><br></p><p><br></p>","author_name":"Naveen Samala & Friends"}