This week, host Alex Bond is joined by Michael Nadel, Global Practice Lead at Simon-Kucher, to unpack how AI is upending pricing and monetization in insurance.
In this conversation, Michael shares:
✅ Why AI is breaking the traditional per-user-per-month pricing model and forcing carriers and vendors toward outcome-based, value-aligned pricing instead
✅ The hard truth that AI speeds things up but doesn't always cut costs
✅ How to manage pricing transitions without alienating existing customers
✅ The State Farm AI claims lawsuit as a cautionary tale for deploying customer-facing AI in a regulated industry
✅ Why he believes specialized judgment and expertise will remain valuable in consulting, even as AI commoditizes more technical knowledge
It's a conversation about the gap between perceived value and willingness to pay — and why pricing strategy is really a signal of who you are as a business.
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