This week, host Alex Bond sits down with Tanner Hackett, CEO of Counterpart, a management liability and professional liability MGA that has written 35,000 policies for small businesses and raised $106 million to take on the inefficiencies baked into traditional insurance.
Tanner's background isn't in insurance — it's in technology. He built and sold companies in e-commerce and marketing tech before turning his attention to this industry. That outsider perspective shapes everything about how Counterpart operates.
In this episode, they cover:
→ Why the insurance industry now has collective awareness of AI's importance — but awareness and action are very different things
→ How being built AI-first from inception gives Counterpart a different starting point to legacy carriers
→ The case for flatter organisational structures and why giving people more information and autonomy leads to better outcomes than traditional hierarchy
→ What's driving rising claims severity and frequency and how business pressures on small companies are feeding through into losses
→ Counterpart's expansion into financial institutions coverage, and the product-launch infrastructure they've built to move faster
Tanner also reflects on the unique challenge facing small businesses as AI becomes unavoidable and why he believes insurers should be doing more than just providing coverage.
Well worth your time, wherever you sit in the industry.
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