What does real AI transformation in insurance actually look like and how is it different from just speeding up the same old processes?
In the latest episode, host Alex Bond sits down with Mark Twigg (CEO) and Rob Agnew (Chief Strategy Officer) of Agentiv-X — an AI decision co-pilot built specifically for complex risk markets.
They cover a lot of ground:
🔹 Why Lloyd's Blueprint 2 fell short and what the market still needs to fix
🔹 The difference between optimising legacy processes and transforming them
🔹 How Agentiv-X captures the rationale behind expert decisions to create a genuine AI trust layer
🔹 Their three-step approach combining large language models, senior practitioner input, and a proprietary decision science algorithm developed with the University of Manchester
🔹 The ongoing conversation with the FCA about AI regulation and why explainability isn't just a compliance tick-box, it's a competitive advantage
🔹 What the next two years could look like for transparency and consistency in underwriting
If you work in broking, underwriting, or anywhere in the London market, this one is well worth your time.
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