{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62822c55f7114f0012f2582a/697b43fd3718a16ceb1e30c1?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"🎙️ Josh Levine (Cake and Arrow) on Redesigning Insurance for Gen Z's Reality","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62822c55f7114f0012f2582a/1769685994492-3db16f1d-962b-498d-9898-e91be014d95c.jpeg?height=200","description":"<p>In the latest episode, Alex sits down with Josh Levine, founder and CEO of Cake and Arrow, a design and product innovation firm specializing in the insurance industry. They explore what's really broken in insurance user experience - and how the industry can fix it.</p><p>Drawing on Cake and Arrow's own research into Gen Z attitudes, the conversation reveals critical insights for the industry's future.</p><p><strong>Key Takeaways:</strong></p><ul><li><strong>Gen Z sees insurance as out of sync with reality</strong> – They still want stability, but view traditional paths as broken, leading them to create workarounds like emergency funds and side hustles rather than using conventional insurance products</li><li><strong>Internal UX is the new battleground</strong> – The focus has shifted from customer-facing platforms to redesigning critical internal tools like underwriting workbenches and agent portals, because better employee experience drives better customer outcomes</li><li><strong>Insurance has a perception problem with talent</strong> – Only 13% of Gen Z are in career roles within the industry, despite insurance offering faster career advancement than many realize</li><li><strong>AI is creating an opportunity</strong> – As AI reshapes employee experience, there's a chance to make insurance work more engaging and attract the next generation of talent through flexibility, dynamic career paths, and clearer purpose</li></ul><p>A must-listen for anyone thinking about digital transformation, employee experience, or how to build products that meet people where they actually are.</p><p><br></p>","author_name":"Alex Bond"}