{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62822c55f7114f0012f2582a/6445ed9bdcef590011c50e9b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Innovation, Loyalty & Leadership : An Interview with Trent Brown, CEO, Knightcorp","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62822c55f7114f0012f2582a/show-cover.jpg?height=200","description":"<p>Hello and welcome to the latest episode of the<a href=\"https://www.linkedin.com/showcase/79737869/admin/\" rel=\"noopener noreferrer\" target=\"_blank\"> Leadership in Insurance Podcast</a> where this week we are lucky enough to be joined by <a href=\"https://www.linkedin.com/in/browntrent/?originalSubdomain=au\" rel=\"noopener noreferrer\" target=\"_blank\">Trent Brown</a> CEO of Australia-based <a href=\"https://www.knightcorp.net.au/\" rel=\"noopener noreferrer\" target=\"_blank\">Knightcorp</a>. </p><p><br></p><p><br></p><p>As well as sharing a truly inspiring story of insurance innovation, Trent also shares a lot of insight that I will take forward into my own business. Do give this one a listen, I hope you enjoy this one as much as I did.&nbsp;Here are some of the highlights…</p><p><br></p><ul><li>Creating an agile and innovative culture with a customer-centric ethos</li><li>What defines an insurtech? Technologically native insurance businesses vs. insurance SaaS</li><li>Knightcorp’s mission to do things differently in an inherently non-traditional environment</li><li>Change is who then what - we need people to drive change</li><li>How do we augment the process not replace?</li><li>Who is the true customer?</li><li>To change broking you need to change the whole ecosystem</li><li>People are looking for a better experience, at a point they are going to demand it</li><li>‘First who then what’ - Change is a people action, once you have the people right, the rest falls into place</li><li>Building loyalty into the culture and fostering a growth mindset, not a replacement mindset</li><li>Insurance has a replacement mindset - we replace like for like - that inhibits growth. Growth democratizes influence and power in organizations</li><li>Balance is key to building a team - talent beats experience but you need experience in your team. Promote talent not tenure</li><li>regulation and 3rd parties in the broking ecosystems are the inhibitors to growth - we cant evolve beyond our carrier partners but that is not an excuse to stand still</li></ul><p><br></p><p>Thank you Trent for your time, it was great to speak to you!</p><p><br></p><p>This Podcast was brought to you by <a href=\"https://www.wearefinpro.com/\" rel=\"noopener noreferrer\" target=\"_blank\">FinPro</a>, an executive recruitment business that works in the Insurance and Insurtech space.</p><p><br></p><p>Our host in FinPro Director, <a href=\"https://www.linkedin.com/in/alexbondfinpro/\" rel=\"noopener noreferrer\" target=\"_blank\">Alex Bond</a></p><p><br></p><p>Please like and subscribe if you enjoyed this podcast</p>","author_name":"Alex Bond"}