{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/627a930aac783900122e967a/638723fe176c9a0010db71cd?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Drew McMillan, Deloitte's Comms & Engagement Director, on treating employees like customers","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/cover/1652200016029-3378419f676bcb7c75c71abf21e887d2.jpeg?height=200","description":"<p>My latest Delete Delete Engage podcast guest is Drew McMillan, Director of UK Comms &amp; Engagement at management consultancy, Deloitte.</p><p><br></p><p>Drew has been honing his engagement skills over a career spanning 26 years and has led colleague comms at BA, Virgin Trains and Ladbrokes along the way.</p><p><br></p><p>Our conversation covered some of the biggest challenges facing employee communications today, including:</p><p><br></p><p>Helping people in a hybrid workforce to stay connected.</p><p>How engagement can benefit from behavioural science.&nbsp;</p><p>How we can help line managers to be better communicators.</p><p>Why organisations shouldn’t get too hung up on engagement surveys.</p><p>Why it's time to stop relying on email as a comms channel.</p><p>How a shared purpose can bring cultures together.</p><p>And why employees should be treated more like customers.</p><p><br></p><p>Subscribe to the newsletter at deletedeleteengage.substack.com</p><p><br></p><p><br></p>","author_name":"Huw Morgan"}