{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6228d771cd0b9d00139a89d1/6a7dfd62ff328abd842f1ccd?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Advice for Business Leaders: Orchestrating Agents and People to Improve Customer Processes","description":"<p>Thomas Erl speaks with Gijs in 't Veld, author of the newly published book \"Leading the Customer-First Hybrid Enterprise,\" who shares his advice and insights for coordinating the involvement of AI agents and human workers in automated business operations. (Intro and outro music by Highet.)</p>","author_name":"Thomas Erl"}