{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/620abcb9bb8e220013bd7cfa/68274708e8a66fad6deb4df9?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Episode 151 with special guest CEO Richard Blank. The daily standup with lifetime value podcast. ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/620abcb9bb8e220013bd7cfa/1747404495127-3332825c-b910-48c2-8c69-f8dfd01bb95a.jpeg?height=200","description":"<p><br></p><p><br></p><p>Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel</p><p><br></p><p>Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.</p><p><br></p><p>Timestamps:</p><p><br></p><p>00:00:00 - Intro</p><p><br></p><p>00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica</p><p><br></p><p>00:02:14 - Gamification and creating a fun work culture</p><p><br></p><p>00:04:45 - Proactive vs. reactive: The call center approach</p><p><br></p><p>00:05:38 - Why Costa Rica? The appeal of a nearshore BPO</p><p><br></p><p>00:06:00 - Language, cultural nuances, and the home run close</p><p><br></p><p>00:07:05 - The irreplaceable human touch in customer support</p><p><br></p><p>00:10:55 - Speech craft: The art and strategy of communication</p><p><br></p><p>00:12:42 - Wrapping up: Time to make this a series!</p><p><br></p><p><a href=\"https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1\" rel=\"noopener noreferrer\" target=\"_blank\">https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1</a></p><p><a href=\"https://youtu.be/3Y_hVFEU41g\" rel=\"noopener noreferrer\" target=\"_blank\">https://youtu.be/3Y_hVFEU41g</a></p><p><br></p><p><br></p><p>Richard Blank hired bassist Garry Gary Beers of INXS.&nbsp;</p><p><a href=\"https://www.youtube.com/watch?v=ieGjN5H4xPQ\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=ieGjN5H4xPQ</a></p><p><br></p><p>Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending</p>","author_name":"richard blank"}