{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/61d4ae405ad158001379010e/61d4ae4fdd7f1f001349e76a?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"S1E20 - Sorry Seems To Be The Smartest Word: When Brands Apologize","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/61d4ae405ad158001379010e/1641408857714-649479adee4cd082ea16c126df20541f.jpeg?height=200","description":"<p>Over the lifetime of a company, mistakes happen. When those mistakes cause damage, it's appropriate for a brand to apologize. Yet, it rarely happens. This week, we look at the companies that chose to apologize. </p>","author_name":"Apostrophe Podcast Network"}