Customers rely on repair shops and techs to keep their vehicles running smoothly. But information doesn’t always flow as seamlessly, especially with inspection results. Oftentimes, customers are fed reports full of tech jargon that leaves them confused. From giant blocks of text to blurry images and hidden notes, the important information becomes just another annoyance on top of the pile. Calls to a service advisor can be equally frustrating, and the customer retains nothing and hangs up feeling helpless.
Uwe Kleinschmidt, founder of AutoTechIQ, knows the struggle of misinformation all too well. He’s spent his career interviewing service advisors every day, hearing about it. Chief sales officer Justin Goins has a similar story where customers misinterpret information as sales pressure. In this episode, recorded at Super Conference, Uwe and Justin join Jason to discuss their AI-powered tool TechAidIQ and how it’s revolutionizing the inspection photo problem.
Designed out of necessity, it simplifies inspection results and makes the information digestible for customers. As Uwe explains, miscommunication often occurs at the beginning of an inspection, which is exactly where TechAidIQ starts. Photos are taken, notes are recorded, and approvals are clearly explained, so there’s no room for confusion. He shares another exciting tool, called AutoQuoteIQ, built for advisors who lose time sourcing parts and building quotes. He also talks about why success makes companies and shops afraid of risk and why AI only gets better when the people using it keep training it. This episode is for shop owners and service managers looking to grow using AI tools. It’s also worth a listen if you’re thinking about a second location or if you just want to work fewer days without the shop falling apart.
Tune into episode 156 of Maximum Octane if you’re trying to figure out where AI fits in their shop and what it can’t do for them. You’ll come away with a few things to try at your next team meeting.
Episode Takeaways
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