{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/61668ab35a6335001226920b/617fa628f9808300159c7d14?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"E9 - Chatbots","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/61668ab35a6335001226920b/1635755470702-00370d995352ddbb2946c3dc830b67c7.jpeg?height=200","description":"<p>In this podcast, Anders Gustafsson interviews Dr. Karim Sidaoui (https://www.ru.nl/english/people/sidaoui-k/) about his work on chatbots. The interview is based on Sidaoui, K., M. Jaakkola, and J. Burton. \"AI feel you: customer experience assessment via chatbot interviews.\"&nbsp;<em>Journal of Service Management</em>&nbsp;31 (2020): 745-766.</p>","author_name":"Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco"}