{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/61668ab35a6335001226920b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Customer Experience (CX) Management","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/61668ab35a6335001226920b/1634373647429-5dc836edabef395c24b4d9fe25fba0a7.jpeg?height=200","description":"<p>This is a podcast series by Prof. <a href=\"https://www.bi.edu/about-bi/employees/department-of-marketing/anders-gustafsson/\" rel=\"noopener noreferrer\" target=\"_blank\">Anders Gustafsson</a> and Assoc. Prof. <a href=\"www.carlosvelasco.info/\" rel=\"noopener noreferrer\" target=\"_blank\">Carlos Velasco</a>, at BI Norwegian Business School, about topics related to customer experience (CX) management.</p>","author_name":"Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco"}