{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6143414160f1ab0014b7a7ff/62f4c2af56ab89001267169b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Series 1, Episode 5: Understanding Customer Data Insights","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/undefined/1631797393558-3a8d4bed7ff5a25a33ce2cf172788a50.jpeg?height=200","description":"<p>In this episode Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.&nbsp;</p>","author_name":"Equiniti"}