{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6143414160f1ab0014b7a7ff/619f77c62961830012d06eca?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Season 1, Episode 4: Supporting Vulnerable Customers and Staff","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/undefined/1631797393558-3a8d4bed7ff5a25a33ce2cf172788a50.jpeg?height=200","description":"<p>In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility &amp; Inclusion from EQ.</p>","author_name":"Equiniti"}