{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6143414160f1ab0014b7a7ff/614342e0ec4a1200135415f0?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Season 1, Episode 2: Customer Vulnerability in 2021","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/6143414160f1ab0014b7a7ff/1631797925856-cff07d412628b66b57b7aac39b3886b0.jpeg?height=200","description":"<p>In this episode, we explore what customer vulnerability means today, and how businesses can provide appropriate support.&nbsp;Martin Kisby, Head of Compliance, from EQ Credit services is joined by Nicki Osborne, Customer Experience Manager, from M &amp; G discuss customer vulnerability and the current challenges in the marketplace.</p>","author_name":"Equiniti"}