How do you prepare your workforce for what your customers will need next?
For Segula Technologies, an engineering company of around 15,000 people across 30 countries, the answer starts with understanding employees’ capabilities in greater detail than their job titles can provide. In this episode of the Digital HR Leaders podcast, David Green is joined by Sonia Fosse, Secretary General at Segula. A mechanical engineer by background, Sonia oversees HR and talent alongside communications, corporate social responsibility, quality, legal and real estate. She explains how these responsibilities come together around a shared priority: helping people develop the expertise that creates value for customers. Sonia shares how Segula combines employee input, manager validation and customer conversations to keep its view of workforce skills current and turn that knowledge into decisions about development, recruitment and redeployment.
Together, they discuss:
This episode is sponsored by 365Talents, a Docebo company.
Every organisation approaches skills in its own way, so 365Talents designs its talent intelligence solutions to adapt to how each business works. HR teams use them to put skills-based strategies into action more quickly and to see the impact across the whole organisation.
Find out more about 365Talents
Building or refining your skills strategy? The 2026 Skills Toolkit brings together 14 free HR templates covering every stage of the journey. It includes a business case built for your CFO, a structured framework for comparing vendors, a strategy you can take to the board, and practical tools for day-to-day HR operations and rollout.
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