In this episode, Tru Powell sits down with Esther Lee to explore how to navigate difficult conversations in the workplace, a challenge many professionals face but often avoid.
Esther shares practical strategies for addressing issues early, before they escalate, and explains why approaching conversations with a collaborative mindset, rather than a win-lose attitude - leads to better outcomes. Drawing on her experience working in Hong Kong, she provides real-world insight into managing performance concerns with empathy, clarity, and support.
The discussion introduces the SBI model (Situation, Behaviour, Impact) as a simple but powerful framework for giving effective feedback. Esther also highlights the critical role of emotional intelligence, self-awareness, and positive self-talk in handling these conversations with confidence and respect.
With research showing that 70% of people avoid difficult conversations, and 44% find giving feedback more stressful than planning a wedding - this episode offers valuable tools to help you communicate more effectively and build stronger professional relationships.
🎧 Tune in to learn how to turn challenging conversations into opportunities for growth.
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