{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/60353e793d8f316d059ea20b/60594ab86b58742ba880e8d8?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How World Class Publishers Grow Community with Andrew Losowsky, Head of Coral by Vox","description":"<p>In this episode we welcome Andrew Losowsky, Head of Coral by Vox, a tech platform that helps improve communities on websites.&nbsp;</p><p>Andrew was Coral’s first hire when it started as a very unusual collab between the New York Times, Washington Post and Mozilla, tasked to figure out how to build software that helps readers engage with journalists, with a focus on sustainable community growth.</p><p><br></p><p>We cover:&nbsp;</p><ul><li>How to empower &amp; enable communities to be supportive of each-other and the journalists, how to look for what audiences genuinely need and what it takes to properly scale communities.</li><li>Using AI in a creative &amp; responsible manner, while still keeping the human connection, learning how strategy &amp; a tactical approach are important to improve your audiences’ lives through software.</li><li>Where are the gaps in design &amp; organizational culture that need to be filled in order to make marginalized communities feel welcome?</li><li>How to measure success in community moderation at scale and understanding how much people value the community.</li><li>What pitfalls to avoid when growing communities as a startup, with actionable advice.</li></ul><p><br></p><p>Great reads referenced in the podcast:</p><ul><li>Brand Community by Albert M. Muñiz, Jr. &amp; Thomas O'Guinn</li><li>Building Successful Online Communities by Paul Resnick and Robert E. Kraut</li></ul><p><br></p>","author_name":"Sam Hysell & Chris Whitman"}