A great conversation with Bruce Langlands about lessons learned in retail, specifically food and drink, and how to win and retain customers in both retail and restaurants within retail businesses. From M&S in UK and overseas, to Irish food retail with its wonderful small producers and artisan products, then on into Harrods and Selfridges, Bruce has met very different customers in each, and yet, what they want and how to keep them happy may not be dis-similar. If your business sells to retailers or wants to, there are some real gems in here that you can't afford to miss.
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