{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"Close Read - 20 - Customer Service for Democracy w/ Daniela Lapidous","description":"

Campaign helpdesks are huge operations—and good ones can empower volunteers to serve as frontline communicators for a campaign. The Sanders 2020 team did a ton of innovation for helpdesks, including building a large volunteer corps and even letting people slide into Sanders's DMs. Daniela Lapidous ran the helpdesk and joins us to discuss what she learned and lessons for other campaigns and causes.

Find Close Read on Apple, Spotify, Stitcher, Amazon and Google Podcasts. Or subscribe via RSS feed.

> Follow Daniela Lapidous on Twitter (@danielalapidous)
> Bernie 2020 Help Desk: Yes, we actually read your messages and here’s how (Medium)
> TikTok from a grassroots supporter after they got a DM from Sanders (TikTok)

","author_name":"Close Read"}