The conversation around AI in the workplace is shifting fast and the real tension isn’t about technology, it’s about ownership. Who actually “owns” AI inside an organisation today?
In this episode of The People Agenda podcast Chris Howard and LACE Director of AI Data and Technology, Martin Colyer, speak with Chris Cherry from Eightfold. They cut through the noise and explore how HR, IT, and business leaders are navigating agentic AI, and real-world adoption. We also collaborated with Eightfold on a webinar centred around this topic which you can watch on demand here.
Who should lead the AI strategy in the modern workplace?
HR must take centre stage in owning the AI strategy because agentic AI functions more like a worker than a traditional software tool. While IT has historically managed technology decisions, the move toward AI agents requires a focus on operating model design, workflow placement, and the handoff process between humans and digital agents. At LACE we are calling this “The AI + Human network”. Below are some reasons why AI could sit in each function:
What is agentic AI and why does it matter?
Agentic AI refers to systems that can act independently to complete tasks and workflows, going beyond basic automation into decision-making and execution. Instead of relying on constant human input, these systems can handle multi-step processes, connect across different platforms to run workflows end-to-end, and learn from data to improve over time. As a result, AI starts to move from being a supporting tool to acting more like a digital worker. This marks a fundamental shift, Chris Cherry explains, “traditionally the workforce has been a user of technology, with agentic AI the technology itself becomes part of the workforce.”
How can organisations bridge the communication gap between CPOs and CIOs?
Leaders need to develop a shared language by becoming more digitally savvy and service-oriented, so their functions don’t end up working in silos. Traditionally, HR and IT have spoken different “languages,” which can create friction, especially when governance is seen as a blocker rather than something that enables progress.
For CPOs, this means building AI fluency as a core skill so they can engage confidently with the C-suite and CIO. At the same time, CIOs need to see their role as supporting people and the wider business, not just managing technology. When both sides align on common goals and shared accountability, governance shifts from being a hurdle to something that actively supports and protects innovation.
How is AI changing HR’s role?
HR is evolving from process owner to strategic enabler of skills and workforce intelligence. AI is pushing HR toward a more data-driven and forward-looking function by:
AI is an operational reality that demands clarity, coordination, and action. If you want to hear the full discussion, including real examples and practical insights from industry experts, take the next step and listen to this podcast.
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