In a rapidly changing business world, HR is no longer simply the team that implements transformation, it’s becoming the driving force behind it. That’s the focus of the latest People Agenda podcast episode, which explores how HR’s influence in shaping business transformation has evolved from supportive to strategic. Host Chris Howard and co-authors Julian Holmes and Katie Jacobs, discuss insights from our latest whitepaper From implementer to influencer: Redefining HR’s role in business transformation.
Transformation is no longer a one-off project; it’s become part of everyday business. There’s been growing recognition of the critical role the people function can have in business transformation. This shift positions HR as more as a key influencer in how businesses evolve, perform, and sustain change.
Katie notes that the pandemic accelerated HR’s visibility, with many Chief People Officers (CPOs) now recognised as transformation leaders. But she also points out that rising expectations haven’t always been matched by greater resources or capability; creating a real tension between ambition and capacity.
62% of CEOs report a close relationship with their CPO, that still leaves nearly 40% where the partnership isn’t fully realised. That said, HR’s strategic impact largely depends on strong relationships across the entire C-suite not just with the CEO. Building credibility means getting the operational fundamentals right, using data intelligently, and demonstrating tangible results throughout transformation journeys, not just at the end.
How can HR connect people insights to business performance?
One example includes linking employee engagement to profitability. Showing that when HR tells a story through metrics that matter to the business, investment follows. The future belongs to HR leaders who can blend data fluency, strategic acumen, and balance technology adoption with a deep understanding of culture and behaviour.
If HR wants to influence real transformation, it must do more than deliver processes, it needs to design the change itself. That means growing capability, building trust, and helping shape strategy. Download our whitepaper to learn how you can position HR as a driver in business transformation.
What’s in the whitepaper?