What does the future hold for payroll? In this episode of the HR on the Offensive podcast Chris and LACE payroll expert Chris Kirby speak with Nick Day, Founder of JGA Recruitment Group. Payroll has come a long way from being a purely transactional, back-office function. Today, it’s central to employee engagement, business strategy, and even profitability.
How has payroll evolved?
Nick explains how the role has shifted from processing timesheets to managing employee experiences. With shifts in technology, analytics, and workforce expectations, payroll is now about much more than accuracy—it’s about contributing to the employee value proposition (EVP). Offering features like pay-on-demand or financial wellness programs can attract and retain talent, while data-driven insights help organisations reduce turnover and boost employee satisfaction.
What role does payroll play in shaping the employee experience?
Chris explains that with most employees, their payslip is their primary touchpoint with the organisation. Inaccurate or inefficient payroll can negatively impact employees' trust and engagement. Payroll’s shift towards governance and analytics aligns it more closely with HR and reward teams. However, this also requires payroll professionals to embrace softer skills like empathy, change management, and the ability to influence stakeholders.
How can payroll have a strategic impact?
Payroll leaders must advocate for their teams and highlight payroll's strategic importance. By collaborating with HR and finance, payroll can integrate with broader business goals—such as improving profitability through better retention or leveraging data to address pay equity issues.
The future of payroll is dynamic, and those who adapt will not only thrive but redefine what payroll can achieve for organisations. Listen now to learn how payroll can contribute to the success of the business.
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