This month we are re-releasing one of our most popular episodes- a conversation with Sir John Timpson, Chairman and owner of Timpson.
Many observers can't understand how a firm of shoe repairers can keep its staff happier than some of Britain's richest companies.
The answer lies with the chairman of Timpson and his no-nonsense approach to management. John has ensured they do more than cut keys- they also have a culture of cutting out policy and processes so people can do the job to the best of their ability, and they embody some of the most progressive thinking in the business world. That ethos is even more remarkable when you learn that around 12% of their employees are ex-convicts.
Sir John’s son, James Timpson, has just released a book about the Timpson approach called The Happy Index , where he describes the essence of the Timpson culture: Turn up on time. Trust your team. Do your work.
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