Episode 42 of the Fan Engagement Pod is a chat with Amanda Jacks. Since 2008, Amanda has been been working to improve the treatment of matchgoing fans in England & Wales for the Football Supporters Federation, and now the Football Supporters Association.
On a practical level she works with supporters in trouble, assisting them through the complaints process & improving their access to justice. She also works with external stakeholders, including the Police, to ensure a positive match day experience for all. You can access her very informative Twitter account via this link.
It’s a really important episode for anyone in a Fan Engagement role at a club or who works for a league or other rights holder, and particularly relevant given the FSA’s recent response to the government’s new Policing Bill.
She’s a sometimes fierce advocate of matchgoing fans, and not scared to tackle controversial issues, but in my experience she always seeks a constructive route wherever she can.
Don’t forget we’ve got loads of other episodes. Episode Four of Bas Chat is now out, with Bas Schnater. Listen via the usual channels. Search Fan Engagement Pod.
If you’re from a club in the top four divisions of English men’s football, don’t forget we’ve sent out data collected for the Fan Engagement Index 2019/2020 season for comment. The Index will be published at the end of April.
And don’t forget: Fan Insights will soon become Think Fan Engagement. Keep an ear out for more.
You can join the Fan Engagement Network at faninsights.co.uk/network/join
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