{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5e95902658bbf4b664473f71/68d41d6ad4ea86dd59290577?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"EEAST Patient Survey's and why the feedback is so valuable to the Trust","description":"<p>In this month's episode, I am joined by Laura Mann, Patient Experience Surveys Manager at EEAST. We explore the role of surveys in shaping patient care - why the Trust sends them out, how valuable the feedback is and what actions we take based on what patients tell us.</p><p><br></p>","author_name":"East of England Ambulance Service"}