What does it take to lead with purpose in one of Australia’s most complex public institutions? In this episode of Work with Purpose, we hear from Rob Heferen, Commissioner of Taxation, about the responsibility of public servants to build trust, improve systems, and deliver better outcomes in complex, high pressure environments.
Rob Heferen looks back on a career spanning tax policy, major reform and public sector leadership, from his early days in customs to leading the Australian Taxation Office.
With host David Pembroke, CEO of contentgroup, he shares what has shaped his approach to leadership and what sets public service apart: the opportunity to work for something bigger than yourself and improve outcomes for the public as a whole.
Rob and David discuss the importance of developing expertise, communicating clearly, working collaboratively, and leading change carefully in environments shaped by complexity, risk and rapid technological change.
Key tips:
Show notes:
Australia’s Future Tax System Review | Australian Treasury
ATO AI transparency statement | Australian Taxation Department
The Tyranny of Merit | Michael Sandel
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