{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"Debbie Bailey | Achieving Service Excellence","description":"

Ever wonder what the secret sauce is to delivering 5-star customer service?


In this episode of Ignited Learning, I’m delighted to welcome service culture development expert Debbie Bailey. 


Debbie has been in the hospitality industry for 20 years and has worked with some of the world's most renowned hospitality brands, including Ritz-Carlton, Marriott, Hyatt, and Shangri-La. In addition to her service culture development expertise, Debbie is a certified Emotional Intelligence practitioner and assessor, trainer, and sales revenue optimisation consultant.


In this episode, Debbie will share her experience and insights on how service culture is sustainably built within organisations. She will share how service values are cultivated and how frontline staff are empowered to be the best versions of themselves. Debbie will also speak to the critical aspect of service mindset that build lifelong relationships with customers.


Tune in and be inspired. Are you ready? 


Resources:


https://www.linkedin.com/in/debbiebailey28/

debbie.bailey@hosp-impact.com


","author_name":"Steve Lawrence"}