{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5e8d588b2e6711d2202dfff7/689c87c4436325e278cdb4c9?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Simon Kriss: The blind spot that changed my leadership","description":"<p>What happens when you’re running at 150 miles per hour but the people around you can’t keep up?</p><p>In this candid conversation, AI advisor and CX leader <strong>Simon Kriss</strong> opens up about the career-defining mistake that blindsided him, moving too fast for his team and leaving them struggling in his wake.</p><p><br></p><p>From the high-pressure world of airlines to advising organisations on the future of AI, Simon shares:</p><ul><li>How a <em>“strategic misfit”</em> conversation with his boss changed everything</li><li>Why leaders need to go beyond the <em>“Are you okay?”</em> surface check-in</li><li>How to spot the quietest person in the room and why their voice matters most</li><li>The strategies he uses now to keep teams aligned while still moving at speed</li></ul><p>If you’ve ever wondered whether you’re bringing your team with you or just dragging them along, this episode is essential listening.</p><p><strong>About Simon Kriss:</strong></p><p>Simon is an AI advisor helping organisations navigate the fast-changing world of artificial intelligence. With decades of leadership experience in CX, he brings a unique blend of strategic insight and people-first thinking.</p><p><br></p><p>Find out more about <a href=\"https://ashtonmedia.com.au/cx-portfolio/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Ashton Media's&nbsp;CX, customer care and customer insights events</strong></a> taking place across NSW and Victoria this year.</p>","author_name":"Ashton Media"}