{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5e8cc68ecb8c79bf280df462/5e8cc6bce6d129234570b459?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Melissa Agnes on Managing Crisis in the Digital Age [Episode 312]","description":"<p>This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of <em>Tell Me Something Good About Retail. </em></p><p> </p><p>-----</p><p>Key Links</p><ul><li style=\"font-weight:400;\"><a href='https://www.linkedin.com/in/andy-heck-9750035'>Melissa</a> Agnes LinkedIn <a href='https://www.linkedin.com/in/melissaagnes/detail/recent-activity/posts/'>Profile</a></li><li style=\"font-weight:400;\"><a href='https://melissaagnes.com/crisis-ready/'><em>Crisis</em></a><em> Ready</em></li><li style=\"font-weight:400;\"><a href='https://www.fieldagent.net/'>Field Agent:</a> https://www.fieldagent.net/</li></ul>Define an Issue vs a Crisis<p>Will it have a negative impact on your brand?</p><p> </p>Determine What You’re Most Vulnerable To<p>You can’t predict every crisis, but you can catch most of them. </p><p> </p>Understand Your Stakeholders<p>The best way to attack a crisis is at an understanding angle. </p><p>-----</p><p>More details at: </p><p>https://www.retaildoc.com/podcast/312melissa-agnes-on-managing-retail-crisis-in-a-digital-age</p><p> </p><p>Signup for our weekly newsletter here <a href='https://www.retaildoc.com/newsletter-signup-old'>https://www.retaildoc.com/newsletter-signup-old</a> </p><p>Tell Me Something Good About Retail is a product of <a href='https://www.retaildoc.com'>The Retail Doctor </a>and is produced by <a href='https://simplermedia.com'>Simpler Media Productions</a>.</p>","author_name":"Bob Phibbs, The Retail Doc"}