{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5e8cc68ecb8c79bf280df462/5e8cc6bce6d129234570b457?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Alex Shuford on How to Manage Expectations When it Comes to Customer Service [Episode 314]","description":"<p>This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of <em>Tell Me Something Good About Retail. </em></p><p> </p><p>-----</p><p>Key Links</p><ul><li style=\"font-weight:400;\"><a href='https://www.linkedin.com/in/alex-shuford-1511389/'>Alex Shuford LinkedIn </a></li><li style=\"font-weight:400;\"><a href='http://www.rockhousefarm.com/'>RHF Investments</a></li><li style=\"font-weight:400;\"><a href='https://www.fieldagent.net/'>Field Agent:</a> https://www.fieldagent.net/</li></ul><p>-----Customers Teach Us Lessons</p><p>You just have to watch for the moments. </p><p> </p><p>Don’t React in Anger </p><p>Choosing to be compassionate towards an angry customer can deflect a bad situation.  </p><p> </p><p>Put Yourself in the Consumer’s Shoes </p><p>Consumers spend time and money on products and services. </p><p>-----</p><p>More details at: </p><p>https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service</p><p> </p><p>Signup for our weekly newsletter here <a href='https://www.retaildoc.com/newsletter-signup-old'>https://www.retaildoc.com/newsletter-signup-old</a> </p><p>Tell Me Something Good About Retail is a product of <a href='https://www.retaildoc.com'>The Retail Doctor </a>and is produced by <a href='https://simplermedia.com'>Simpler Media Productions</a>.</p>","author_name":"Bob Phibbs, The Retail Doc"}