Katie Brunger of Newham Council joins Rhian Gladman to discuss how targeted support was used to encourage Newham residents to make payments to tackle their debt arrears and how behavioural insights trials can have sometimes have unintended consequences.
Access the full transcript of this episode at https://www.local.gov.uk/our-support/behavioural-insights/nudges-social-good-our-behavioural-insights-podcast/podcast-0
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