All hospitals are soon to need a system in place that allows patients, families and carers to request an urgent second opinion of care under Martha’s rule.
Some hospitals already have a process in place for raising concerns about patient care, including Royal Berkshire Hospital in Reading.
This episode of the Nursing Standard podcast focuses on Call 4 Concern, a nurse-led service at that already offers this approach the hospital.
Journalist Erin Dean speaks to Alison Schofield, lead nurse for the critical care outreach team which runs the Call 4 Concern service, about how the service is run and the benefits it offers patients and their loved ones.
For more episodes of the Nursing Standard podcast, visit rcni.com/podcast
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