{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5d833afccb467d6c38dfebc1/5e3d8c3f01a6bdcc355c2bb7?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How CSR can feed the customer relationship ? ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5d833afccb467d6c38dfebc1/1582206361024-8de9a7717cde785c8e679a1268e35400.jpeg?height=200","description":"<p>Welcome to the 4th episode of Manitou Group podcast about CSR.</p><p><br></p><p>This time, we’re meeting some of Manitou Group’s customers. Across the countryside, not far from the Group’s headquarters, we’ll meet Bruno Calle, a farmer and a Manitou machine user. The reliability of its machines is crucial to the viability of his farm. Manitou Group is particularly attentive to his feedback in order to carry on innovating.</p><p><br></p><p>How is the Group’s CSR policy perceived by its customers? How can this be transformed into a sales pitch? What advantages does it bring? In short, how does CSR influences and informs relationships between Manitou Group and its customers?</p><p><br></p><p>To answer these questions, we speak to one of Manitou Group’s customer, Bruno Calle - a farmer in the Morbihan - and three Manitou Group CSR activators who are always ready to listen to customers expectations:</p><p><br></p><ul><li><strong>Arnaud Sochas</strong>, Innovation manager and Agri product manager - marketing</li><li><strong>Laurent Cuvelier</strong>, Special Solutions manager</li><li><strong>Olivier le Pesquer</strong>, TCO manager for Services Development&nbsp;</li></ul><p><br></p><p>Enjoy listening!</p>","author_name":"Manitou Group"}