{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5cd2c5f7a6620c474d62a136/6a82830f6e5b5bfda6532f9d?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Delight is a deposit strategy","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5cd2c5f7a6620c474d62a136/1786938018640-ef66d0ac-29f1-4dd3-a341-f4a4392f0e64.jpeg?height=200","description":"<p>🎙️ <strong>\"Delight is a deposit strategy.\"</strong></p><p><br></p><p>In this episode of One Vision Podcast, Angela Scott, Sales Enablement leader at Zions, joins host Theodora Lau, to discuss her idea that “delight is a deposit strategy,” arguing banks can win deposits by creating intuitive, responsive, and even enjoyable experiences that make money movement easy, especially when digital experiences are constrained by shared core and app vendors.&nbsp;</p><p><br></p><p>They get into:&nbsp;</p><p><br></p><ul><li>Why delight isn’t fluff</li><li>Why the best deposit strategy makes money easy to move in and out</li><li>The chick-and-egg trap of building on the same handful of core and app providers</li><li>Financial literacy, and why communities shouldn’t bear the burden</li><li>Why we need to make banking more legible</li></ul><p><br></p><p>Angela stresses balancing efficiency and humanity through employee, digital, and brand experience to build trust.&nbsp;</p><p><br></p><p>💬 \"If you want deposits, you have to bring the right environment to set them free.\"</p><p><br></p><p>🎧 Listen now wherever you get your podcasts.</p><p><br></p><p><strong>Keywords: </strong>Fintech, FinancialServices, Banking Industry, Financial Inclusion, Financial Literacy&nbsp;</p><p><br></p><p>00:00 Welcome and Introductions</p><p>01:05 Delight as Deposit Strategy</p><p>04:43 Banking UX and Vendor Limits</p><p>07:16 Neobank Story and Micro Delights</p><p>11:46 Angela’s Origin Story</p><p>17:22 Inclusion and Literacy Work</p><p>25:29 Digital Efficiency vs Human Touch</p><p>33:02 Brand Experience and Differentiation</p><p>36:56 Takeaways and Goodbye</p><p><br></p><p><br></p><p><strong>More about our guest&nbsp;</strong></p><p>🌐Angela Scott on <a href=\"https://www.linkedin.com/in/angela-scott-a2348827/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn</a>: <a href=\"https://www.linkedin.com/in/angela-scott-a2348827/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/angela-scott-a2348827/</a>&nbsp;</p><p><br></p><p><strong>More about our host and One Vision Podcast&nbsp;</strong></p><p>🌐Theodora Lau on <a href=\"https://www.linkedin.com/in/theodoralau/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn</a>: <a href=\"https://www.linkedin.com/in/theodoralau/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/theodoralau/</a>&nbsp;</p><p>🌐Banking on (Artificial) Intelligence (book): <a href=\"https://www.bankingonaibook.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.bankingonaibook.com/</a>&nbsp;</p><p>🌐Unconventional Ventures (company): <a href=\"https://www.unconventionalventures.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.unconventionalventures.com/</a>&nbsp;</p><p>🌐Listen to all One Vision Podcast episodes by visiting: <a href=\"https://shows.acast.com/one-vision\" rel=\"noopener noreferrer\" target=\"_blank\">https://shows.acast.com/one-vision</a>&nbsp;</p>","author_name":"Theodora Lau"}