{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5bec741aa6bbfb7c4e7357d9/5bec742ba111abef51165652?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"‘The Marriage Between Self-serve and Human Interaction Is the Sweet Spot’","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5bec741aa6bbfb7c4e7357d9/1545083935534-60251391892f9658a8d3825e324ecf8a.jpeg?height=200","description":"<p>Tim Davis, President of The UPS Store, discusses how the subsidiary combines brick-and-mortar with e-commerce strategies to adapt to the changing retail landscape. Read more: <a href=\"https://mackinstitute.wharton.upenn.edu/2018/ups-store-tim-davis/\" target=\"_blank\">https://mackinstitute.wharton.upenn.edu/2018/ups-store-tim-davis/</a></p>","author_name":"Mack Institute for Innovation Management"}