What if the biggest obstacle to growing your law firm isn't getting more leads, but having the right person to handle them?
Raquel Gomes, CEO and Founder of Stafi, identifies one of the most overlooked factors in law firm growth: the people responsible for turning prospective clients into paying clients. She outlines what it takes to hire the right client intake specialists, provide task-specific training, and continuously coach offshore teams to strengthen client relationships and improve performance.
Drawing on her background in psychology and sales leadership, Raquel reveals a common hiring mistake among law firm owners: choosing candidates based on likability rather than their ability to perform the job. She breaks down how psychological assessments, experience verification, role-playing, and structured training help identify professionals with the right skills and personality for each role.
The conversation also explores how law firms can delegate more effectively, develop remote teams from Latin America, and reduce the HR responsibilities that keep attorneys from focusing on their clients and growing their businesses.
If you're a law firm owner struggling with hiring, client intake, employee turnover, or managing a growing team, this episode explores why finding the right people is only the beginning. Learn how better hiring decisions, task-specific training, and ongoing coaching can help your firm build stronger client relationships while freeing up attorneys to focus on higher-value work.
Website: https://www.stafi.cc
Instagram: @therealraquelgomez
LinkedIn: https://www.linkedin.com/in/raquel-gomesstafi