{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5afc793a028014b853c89db4/5afc7961e704e1406c13f5a9?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"EP133: When Your Guests Hold a Wedding at Your Airbnb","description":"This week on the podcast, Jasper has a conversation with Brian Chen, lead consumer technology writer for the New York Times and Airbnb Superhost. Brian’s cabin in northern California has been a lucrative business investment, though he has had some surprising experiences with Airbnb guests – and not in a good way.<br />\n<br />\nBrian shares a few horror stories about guests who engaged in illegal activity and how Airbnb responded through the dispute resolution process. Listen to find out what lessons Brian has learned from his negative hosting experiences!<br />\n<br />\nTopics Covered<br />\nBrian’s Wedding Guests<br />\n•\tGuest with no reviews booked for a group of 8<br />\n•\tNeighbors informed Brian of 50 wedding guests and caterers entering his home<br />\n•\tAirbnb assisted in canceling the reservation after guest denied breaking house rules (despite photographic evidence)<br />\n•\tAirbnb’s dispute resolution center helped Brian get a portion of the $100/person penalty built into his house rules for exceeding 8 people<br />\n•\tAirbnb’s ruling disproportionately favored the guest<br />\nThe lessons Brian learned from hosting ‘bad eggs’<br />\n•\tProtect yourself by establishing strict house rules<br />\n•\tBe diligent in screening potential guests<br />\n•\tDocument as much as possible<br />\n•\tConsider taking ‘before’ photos of expensive items<br />\nThe Cocaine Story<br />\n•\tBrian booked seemingly trustworthy guest with good reviews<br />\n•\tGroup broke the dishwasher and left trash, including evidence of illegal drug use<br />\n•\tDue to thorough documentation, Brian was able to collect for all damages<br />\nThe shortcomings of the Airbnb dispute resolution process<br />\n•\tLittle recourse for illegal activity<br />\n•\tLack of urgency in addressing disputes<br />\n•\tSeem to be proactive only when media gets involved in a conflict<br />\n<br />\nConnect with Brian<br />\nNew York Times Webpage<br />\n <br />\nResources Mentioned<br />\nBrian’s NYT Superhost Article<br />\n <br />\nConnect with Jasper<br />\nEmail: jasper@getpaidforyourpad.com<br />\nTwitter: @GetPaidForUrPad<br />\nInstagram: @GetPaidForYourPad <br />\nFacebook: www.facebook.com/getpaidforyourpad<br />\n<br />\nThis episode is sponsored by Hostfully.com where you can create a custom digital guidebook for your guests!","author_name":"Freewyld Foundry"}