{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"EP169: How to Close the Gap For Your Airbnb Guests","description":"The safe approach to designing your space for Airbnb involves a very clean, sterile look complete with your basic IKEA furniture. But today’s guest prefers to offer his guests a more unique experience, and he personalizes his space with art, board games and a garden. His guide books include stories about how some of the artwork was acquired, and he is currently developing playbooks filled with activities and information catered to a specific type of guest. His ‘outdo yourself’ philosophy allows him to make the most of his Airbnb listings and help his guests feel at home.
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\nJoe is an entrepreneur and Airbnb host out of Denver. He grew up in New York City, where he was inspired by the arts and design. Joe has owned several businesses, including a skate shop and a pizza cooking school, and his diverse resume includes stints as a beekeeper and fourth grade teacher. He is world traveler and a real estate guru as well, and today he’s prepared to share how business practices translate to the world of Airbnb.
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\nJoe also explains his Airbnb hosting philosophy, how he approaches guest communication, and his tips for providing a custom Airbnb experience. Listen and learn how to personalize the information you provide your guests, becoming a virtual tour guide who helps travelers get the most out of their trip!
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\nTopics Covered
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\nJoe’s Airbnb hosting philosophy
\n•\t‘Closing the gap’
\n•\tHow quickly can I make guests feel at home?
\n•\tAlready enjoying space, experience from initial contact
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\nThe two main approaches to Airbnb
\n•\tKeep it sterile (clean, IKEA furniture)
\n•\tAdd character (art, personal items)
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\nHow Joe provides guests with important information
\n•\tExtensive introductory email to eliminate concerns
\n•\tIncludes transportation info, door code, Wi-Fi password, restaurants, etc.
\n•\tMakes it clear that he is available to answer questions
\n•\tLink to Google Drive folder with House Manual
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\nJoe’s advice around personalizing the information you provide guests
\n•\tInclude points of interest in neighborhood (i.e.: drugstore, bank)
\n•\tConsider designing playbooks for specific types of guests
\n•\tWhat to do if you only have two days in Denver
\n•\tStreet art tour
\n•\tSkiing or snowboarding
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\nJoe’s Airbnb hosting mantra
\n•\tAlways improve because it’s too easy to get lazy
\n•\tMaintaining = losing
\n•\tOutdo yourself
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\nThe business practices Joe applies to his Airbnb
\n•\tDevotes every Wednesday morning to Airbnb
\n•\tExamine numbers for month, expenses
\n•\tSchedule repairs, purchase supplies
\n•\tUpdate Google Drive folder
\n•\tCreate title slides for each room
\n•\tTrack AirDNA data, compare performance
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\nJoe’s tips for providing a custom Airbnb experience
\n•\tProvide games for guests on family vacation
\n•\tDevelop standard email for business travelers
\n•\tThink of yourself as ‘virtual tour guide’
\n•\tAnticipate guest needs and deliver before they ask
\n•\tAllow guests to be curious and explore your space
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\nJoe’s take on greeting guests
\n•\tSomeone should be there to shake hands, open door
\n•\tCo-host greets if he’s unavailable
\n•\tProvides personal connection that hotels lack
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\nHow Joe approaches communication with guests
\n•\tResponse time should be minutes (not hours)
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\nJoe’s most memorable hosting experiences
\n•\tMostly positive experiences, guests appreciate ‘character’
\n•\tGerman guests required much attention, broke shower – left cursory review
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\nResources
\nHostfully
\nAirDNA
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\nConnect with Jasper
\nEmail: jasper@getpaidforyourpad.com
\nTwitter: @GetPaidForUrPad
\nInstagram: @GetPaidForYourPad
\nFacebook: www.facebook.","author_name":"Freewyld Foundry"}