{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"EP179: How to Effectively Screen Your Airbnb Guests","description":"As children, we are taught to fear people we don’t know, and concerns about ‘stranger danger’ make potential Airbnb hosts hesitant about joining the platform. The good news is, there are a number of steps you can take to screen potential Airbnb guests that will ensure your safety – and improve the quality of the experience for guests who do make the cut!
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\nTanner Henkel is an Airbnb Superhost out of Toronto. He moved to the city in November of 2016, and quickly realized that his new building in the heart of downtown was prime real estate for Airbnb. Tanner enlisted the help of his roommate as a co-host, and now he has the opportunity to travel – and earn a substantial income through Airbnb.
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\nAfter a frustrating experience with a guest who didn’t communicate his specific needs, Tanner developed a vetting process to protect his Airbnb business and verify that guests have appropriate expectations. Today he shares what he’s looking for in a guest profile, how he communicates with potential guests to ascertain their needs and expectations, and his advice around red flags to avoid. Listen and learn how you can apply filters to the Instant Book feature so that only guests who meet minimum requirements can Instant Book your listing!
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\nTopics Covered
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\nHow Tanner got started with Airbnb
\n•\tMoved to Toronto in November 2016
\n•\tMaster suite in new building, heart of downtown
\n•\tDidn’t want to be locked into one location
\n•\tRead Get Paid for Your Pad
\n•\tEnlisted roommate as co-host
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\nThe concerns Tanner had getting started with Airbnb
\n•\tGuests might ruin house, throw parties
\n•\tObtaining consent from building management
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\nHow Tanner compensates roommate for co-hosting
\n•\tShares income 70/30 when roommate covers check-in and cleaning
\n•\tTanner assumes hosting responsibilities when in town
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\nThe experience that led Tanner to screen guests
\n•\tGuest surprised by shared space (despite clear description on listing)
\n•\tSeveral issues during stay (bathtub depth, using key fob for building access)
\n•\tLeft after only two nights of 8-day reservation
\n•\tTanner contacted Airbnb to resolve
\n•\tGave guest partial refund
\n•\tAirbnb cancelled remainder of reservation (no penalty to host)
\n•\tAble to recoup money
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\nHow Tanner screens Airbnb guests
\n•\tReview guest profile for reviews
\n•\tRead reviews guest has written (for special requests)
\n•\tConfirm guest has complete profile with clear pic of face
\n•\tConfirm that guest has verifications, references
\n•\tCommunicate with guests prior to visit, clarify expectations
\n•\tWhat will you be doing when you’re in town?
\n•\tWho all is staying?
\n•\tHave you used Airbnb before?
\n•\tHave you visited the city before?
\n•\tUse info to tailor guest experience, provide relevant information
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\nRed flags to look out for
\n•\tProfile picture doesn’t show face
\n•\tSpare profile
\n•\tNo verifications
\n•\tNo social media accounts connected
\n•\tNot responsive
\n•\tWants to communicate off-platform
\n•\tAsks about neighbors, doorman, surveillance
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\nHow Tanner handles the Instant Book feature
\n•\tUses filters
\n•\tGuest must be verified, have certain number of reviews
\n•\tRequires 48-hour lead time
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\nWhy Airbnb encourages use of Instant Book
\n•\tImproves usability of platform
\n•\tPrevents discrimination
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\nInstant Book considerations for hosts
\n•\tCan cancel three times without penalty
\n•\tMust jump through hoops to turn off
\n•\tMake use of filters to keep business safe
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\nConnect with Tanner
\nTanner’s Airbnb Host Profile
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\nResources
\nGet Paid for Your Pad: How to Maximize Profit from Your Airbnb Listing by Jasper Ribbers and ...","author_name":"Freewyld Foundry"}