{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"EP189: How to Optimize Your Airbnb Turnovers","description":"The beautiful thing about Airbnb is that it provides an avenue for inspired entrepreneurs to leave jobs that aren’t fulfilling and start their own businesses in the vacation rental ecosystem, and today’s guest is a perfect example. Beautification Specialist Lily Troupe is the founder of Under Control Short Stay Management, Melbourne’s premiere turnover service and management company.
\n
\nLily’s previous career as a social worker was incredibly demanding: She was working 12-hour days, but enjoying little financial reward. Feeling drained, she took a sales job with a network marketing firm and started cleaning and styling homes for extra money. One of Lily’s clients happened to be an Airbnb host, and when she went away on holiday, Lily was asked to help with check-in.
\n
\nLily’s reputation for attention to detail and exceptional communication soon spread, and her contact information was passed on to other hosts. In June of 2016, she officially expanded her offerings to include Airbnb servicing and management, and Lily established Under Control Short Stay Management. Today she shares how her service goes beyond just cleaning, what you can do to make a space more welcoming, and important information to share with your Airbnb guests. Listen in to learn how Lily has made cleaning an art form!
\n
\nTopics Covered
\n
\nLily’s introduction to Airbnb
\n•\tCleaning homes for extra money
\n•\tAirbnb host as client going on holiday
\n•\tAsked Lily to do check-ins, co-host
\n•\tReferred to other Airbnb hosts
\n
\nThe skills Lily leveraged to turn this service into a business
\n•\tCommunication with hosts
\n•\tConnection with clients (hosts and guests)
\n•\tUnderstand needs beyond cleaning (five-star ratings)
\n•\tRespect for home
\n
\nHow Under Control Short Stay Management is more than just a cleaning service
\n•\tRelationships with parties involved
\n•\tOffers cleaning as ‘art form’
\n•\tConnection with space
\n•\tCommitment to make space beautiful
\n•\tProvides sense of peace for guest
\n
\nThe importance of an initial scan of the property
\n•\tLook for damage, anything untoward
\n•\tTake photos and contact host immediately
\n
\nHow Lily makes a space more welcoming
\n•\tTowel, toilet paper origami (e.g.: lotus flower)
\n•\tAttention to detail (i.e.: spotless mirrors)
\n
\nHow Lily approaches guest interaction
\n•\tGather info about guest at check-in (personality, purpose of trip)
\n•\tSpends additional time with talkative guests
\n•\tRespond immediately to questions through Airbnb app
\n
\nThe information Lily shares with guests
\n•\tLocal entertainment
\n•\tClosest coffee shop, cafes
\n•\tWhere to catch train/tram
\n•\tAffordable carpark
\n
\nHow Lily handles a double booking
\n•\tSupport on standby to provide backup
\n
\nConnect with Lily
\n Under Control Short Stay Management
\n
\nResources
\nDrop Bears on Wikipedia
\nHoop Snakes on Wikipedia
\n
\nConnect with Jasper
\nEmail: jasper@getpaidforyourpad.com
\nTwitter: @GetPaidForUrPad
\nInstagram: @GetPaidForYourPad
\nFacebook: www.facebook.com/getpaidforyourpad
\n
\nThis episode is sponsored by Hostfully.com where you can create a custom digital guidebook for your guests!","author_name":"Freewyld Foundry"}