Excellence isn't a feeling; it is a system built from repeatable habits and reinforced culture. On this major episode, the team covers recent AI news, a brand-new event for the Community, and the big reveal of this year's conference keynote speaker!
Jon catches us up on Claude Fable 5, the ChatGPT super app shift, and the Rock AI Summit on July 7 at 10-11:30am PT. He shares a security warning for anyone evaluating AI tools for their church data.
Then Emily announces the man who built the most admired service culture in the world, Horst Schulze, co-founder of The Ritz-Carlton, and RX26's keynote speaker! He turned excellence into a repeatable system and a global standard that led the Ritz-Carlton to win the Malcolm Baldrige National Quality Award twice.
Jon introduces Ministry by Design, a framework for applying that same thinking to how a church moves someone from unknown to known, engaged, serving, and leading.
Visit the show notes to find all the resources talked about in this episode. Don't forget to join the new Rock Cast Rocket Chat Channel to see what other churches are saying about this episode.
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