{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5ac7388bca218bc36c067efc/62b9671ce56f4f0012161fc4?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Episode 49 Fred Loucks On AV Monitoring & Programming Your Way Through Problems","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5ac7388bca218bc36c067efc/1614593323568-e1a5357a81977bc528978bfc457f5ba1.jpeg?height=200","description":"<p>Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?</p><p><br></p><p>We learn some cool new phrases like \"Automated remediation\" and \"Signatures of common issues\" while digging deep into...</p><p><br></p><ul><li>Program Management from designing, deploying and updating with a focus on administration.</li><li>How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.</li><li>The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.</li><li>How collecting data adds value by answering questions - it starts with monitoring.</li><li>Why there is resistance to AV monitoring tools.</li><li>Wrangling the chaos of API's and protocols to create a data model.</li><li>Why to avoid devices that are not observable.</li><li>A day in the life of a support NOC technician.</li><li>Defining a service status for AV systems in order to present an SLA.</li><li>Why monitoring is incomplete without remote access, documentation and domain knowledge.</li><li>The challenges of creating an AV NOC including deep integration with customer networks and staffing.&nbsp;</li><li>Thinking about management instead of control.&nbsp;</li></ul><p><br></p>","author_name":"Patrick Murray"}