{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5ab54c70bb6ddf45527e06b1/66ccf9c81aad6cbae9f90033?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"CEO of Playa Hotels: Travelers Require Personalized Customer Service and Experiences","description":"<p>CEO of Playa Hotels &amp; Resorts, Bruce Wardinski, joins the show to discuss how travelers' preferences towards all-inclusive resorts influence the customer experience, the importance of creating growth opportunities for hotel team members, and whether the surging travel demand will continue. </p>","author_name":"The Wharton School"}