{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/653b8fb6968d750011201233?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"AI-based routing in contact centres with Ronald Rubens, Sentio CX","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1698402176351-a20bb50d42e317f814efe17e21381f1f.jpeg?height=200","description":"<p>Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively.</p><p><br></p>","author_name":"Kane Simms"}