{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/650ace0b138d2c0010a4a359?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"The future trajectory of AI in customer experience, with Sham Aziz","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1695206866446-088f4a1482cdd593000718ec6702aa05.jpeg?height=200","description":"<p>Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation.</p><p><br></p>","author_name":"Kane Simms"}