{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/646c8d7b72513c001163e3de?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Conversations Squared #9 Andrew Muir","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1684835434925-532cba00966890bee8f645a08bf5ae43.jpeg?height=200","description":"<p>We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.</p><p><br></p><p>Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!</p><p><br></p><p>00:00&nbsp; &nbsp; Start</p><p>00:24&nbsp; &nbsp; Tell me about yourself?</p><p>02:38&nbsp; &nbsp; What's your favourite bot?</p><p>03:26&nbsp; &nbsp; What are your biggest concerns about ChatGPT?</p><p>05:58&nbsp; &nbsp; What journalistic skills do you use in conversation design?</p><p>08:42&nbsp; &nbsp; Why do you choose to use voice talent at PolyAI?</p><p>13:10&nbsp; &nbsp; So voice talent eases users into the experience?</p><p>13:52&nbsp; &nbsp; Where would you choose to use synthetic voices?</p><p>15:56&nbsp; &nbsp; Are you using voice talents and cloned voices?</p><p>17:03&nbsp; &nbsp; Please tell me about your relationship with the voice talents?</p><p>19:14&nbsp; &nbsp; Do you give the voice talent freedom to create their work?</p><p>19:50&nbsp; &nbsp; Do voice talents push back against being used in AI projects?</p><p>21:36&nbsp; &nbsp; Voice talents could get left behind by synthetic voices</p><p>22:46&nbsp; &nbsp; Are voice talents proactively cloning their voices?</p><p>23:21&nbsp; &nbsp; How do you approach updates to avoid spiralling costs?</p><p>26:24&nbsp; &nbsp; Do you adjust the design based on a voice actor's performance?</p><p>30:40&nbsp; &nbsp; Is a synthetic assistant with an empathetic voice a design sweet-spot?</p><p>31:51&nbsp; &nbsp; Do you think there's scope for non-human character design?</p><p>36:38&nbsp; &nbsp; The way words are said matters</p><p>38:56&nbsp; &nbsp; The user observes everything about the bot</p><p>41:16&nbsp; &nbsp; How do you approach voice localisation at PolyAI?</p><p>45:44&nbsp; &nbsp; Personas are received differently in different locales</p><p>46:43&nbsp; &nbsp; You have to know the culture intimately to localise</p><p>48:47&nbsp; &nbsp; We have to expect we will keep updating our work</p><p>50:35&nbsp; &nbsp; Where can people find out more about you?</p><p><br></p><p><br></p><p><br></p><p><br></p>","author_name":"Kane Simms"}