{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/63b6e35ec8b42a0011f84259?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Conversations Squared #3 Esha Metiary","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1672936982079-7d61f01680098dcd2ebaf86262e8d1ff.jpeg?height=200","description":"<p>Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00\tintro</p><p>01:05\t30 seconds, go</p><p>05:55\twhat does the term 'persona' mean to you?</p><p>06:47\twhat's the purpose of a bot's persona?</p><p>10:30\tthe bot is a new employee for the brand</p><p>12:28\thow should designer envision the bot's persona?</p><p>14:20\twhat do we mean by 'political opinions'?</p><p>17:05\ta question for the bot is a question for the brand</p><p>18:16\tare bots apolitical from the start?</p><p>20:44\tshould we ignroe the customers when they want a stereotyped personality?</p><p>24:18\tshouldn't bots stay out of political discussions?</p><p>29:10\tcould we make a safe space for users where politics isn't in the discussion?</p><p>31:32\thow should conversation designers incorporate political material?</p><p>35:46\tcan designers write material that goes against their own politics?</p><p>39:30\toutro</p>","author_name":"Kane Simms"}